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Help and support


We deliver to most of mainland UK. We reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible. There are a small number of postcodes where we cannot guarantee delivery:

Northern Ireland, HS, IV41 to IV 49, IV51, 55 & 56, KA 27 & KA 28, KW15 to KW17, PA20, PA 41 to PA 49, PA60 to PA 78, PH42 to PH 44, ZE, Isle of Man (IM), Channel Islands, Republic of Ireland


All the products sold on our Store come with installation guides. Most of them are quick and easy to set up; some will be easier than others. If you feel unsure about installing anything yourself, it might be best to seek advice from a qualified trades person. EDF Energy are unable to carry out any installations.


If an item is shown as 'out of stock' but your order has already been placed, it's likely your order will be delivered as normal. However, if we find an item has gone out of stock before you placed your order, our team will contact you as soon as possible to let you know and arrange a refund or later delivery date.


If your delivery is overdue, or your items have been accidentally damaged in transit, or for any other queries, please contact us. We'll get back to you within three working days.


Find lots of answers to smart meter queries on our site.

EDF Energy customers can book a smart meter installation in MyAccount if there are installers in your area. Otherwise, we’ll let you know when we’re in your region.


Here at the Smart Home Store we’re happy to help with all your store-related queries. If you’re an EDF Energy customer and have energy queries, head to EDF Energy’s help centre to find answers to your energy account questions. You can also speak to a Chat adviser, or log into MyAccount

If you’d like to switch to EDF Energy, it’s really simple! Get a quote and we’ll do the rest.


Sorry, we can't deliver to British Forces Post Office (BFPO) addresses at the moment.


We want you to be happy with any purchase you've made from the EDF Energy Smart Home Store, but if there's something you're not happy with, please contact us through our contact form and we'll come back to you within three working days.