Delivery and returns
Cost and timings
Standard delivery is FREE on all orders over £50.
A delivery fee of £3.99 will be added to any order under £50.
All orders are sent via UK Mail standard delivery. Orders are usually delivered within 3 working days providing stock is available, Monday to Friday 7.30am to 6pm.
You'll receive an SMS once your order has left the warehouse.
What to expect on delivery day
UK Mail will send you a text or email with details of your delivery. If you're not going to be in, you can log into UK Mail and rearrange the delivery day.
On the morning of delivery day, you'll get an estimated one hour delivery window. You can then choose to get a ‘You're next’ SMS when the driver is one delivery away.
Please note all orders will need to be signed for.
If nobody is in, a card will be posted through your door with further instructions on what to do next.
UK Mail will attempt to make delivery and obtain a signature a minimum of two times before the parcel is returned to the warehouse.
Changing or cancelling your order
We're sorry that it won't be possible to make changes to your order once you've placed it.
If your order has already been dispatched, you'll need to return the item(s) following our returns and refund process, below.
For any other help regarding changing or cancelling an order, please contact our team.
Returns and refunds
If you'd like a refund, please contact us stating the reason why you need to return your item(s). Returns are free provided you have complied with our Returns and refunds policy.
Returns and Refunds Policy
You'll need to return any items you no longer wish to keep within 14 days of receiving your order.
If you’re returning an order to us, you’ll need to fill out the contact us form choosing the Returns/Refunds option in the drop-down. We’ll arrange for a collection of the item(s you want to return which usually happens within three working days from the time you’ve contacted us. On the collection day you’ll receive an SMS confirming the time the courier will collect your returned items.
After 14 days, we can only take returns if the item is in its original condition, with its original packaging and labels, and we'd expect the item to be unused and undamaged.
If you have a faulty item, please get in touch. Your message should include your model number and order details. You have 30 days to return the goods and request a refund.
It can take up to 14 days from returning your items for a refund to be credited to the payment card that was used to place the order.
Refunds will be processed in line with any discount that was applied at time of purchase. This includes items purchased during any Clearance, Sale, Promotion or Price Match events.
If you wish to return a purchase and you've already received a partial refund, you'll only be eligible to receive the remaining refund amount.